No worries! We're here to help.
Standby - we may not yet have dispatched your order for some reason.
First - check your order status by logging into your account. If the order does not show complete then the order is still at the warehouse awaiting shipment
Second - give the tracking app a day or two to be updated by our shipping providers
If after a day or two you don't see an update - make sure you contact us! Most shipments leave the warehouse in 2-3 business days so if your order has not shipped, we may be experiencing a delay.
Please note that we do not offer expedited or express shipping for any item at this time. Also, some carriers require a signature upon delivery.
For more information, please don't hesitate to reach out to our Operations Team
- Phone: 844-PAY-SMRT (729-7678)
- Email firstname.lastname@example.org.
- Click on chat