We hope you and your loved ones are staying healthy and safe. As COVID-19 continues to impact the world, we’re determined to continue serving our customers in every way we can. Steps are being taken to ensure we keep things running normally for you. However, you may experience shipping delays due to widespread restrictions and screening of shipments. Not to worry, we’ll make sure you will receive tracking notifications.
Shipping & deliveries
We are working hard to deliver items in a timely manner. Due to COVID-19 and the increased safety measures our warehouses and carriers are taking, orders may be temporarily delayed an additional estimated 3 to 7 days beyond our standard shipping times.
Shopping, payment & returns
Yes! Depending on your employment status, you may be eligible to continue to shop with your Paycheck Works account! Our online store remains open 24/7 for all your WFH, self-care, top brand picks + new must haves for you and your home. Access your account to submit your order today and we will contact you if there has been a change in your account status.
If your employment status has temporarily or permanently changed due to COVID-19, we are continuously working with your employer to determine the status of your account and how to best service you based on your employment status during this time.
- Active employees will continue to have deductions taken as normal.
- Furloughed employees deductions will suspend temporarily and resume once active employment is resumed.
- Terminated/ Lay off employees that separate from your employment during this time are encouraged to contact Paycheck Works to request a special payment plan extending payment due dates or deferred payment plans.
- We're encouraging customers to email firstname.lastname@example.org to report their status change and request consideration for the special payment plan.
- Customers can also reach Paycheck Works at 844-PAY-SMRT during regular business hours.
For the safety of our Colleagues, it may take additional time to process your return. Please be assured that refunds for returns will be processed as soon as possible.
How can I manage my Paycheck Works account?
Sign in to access your account 24/7 to
- Check your balance & available credit
- View recent transactions
- Update billing address, phone number & email address
- Submit a return request
- Or contact us!
Moving forward, we’re confident our team will continue to provide you with excellent service, even during these trying times. We appreciate your business, patience and understanding during this global crisis.
Note: we will be updating this article periodically considering further news.